The Good Citizen — A Conscious Lifestyle & Gifting Brand

1. Shipping Methods

We offer the following shipping methods for domestic and international orders:

Standard Shipping - USPS: Estimated delivery within [...] business days for domestic orders and [...] business days for international orders.
Expedited Shipping - DHL: Estimated delivery within [...] business days for domestic orders and [...] business days for international orders. Additional charges (IDR 5.000-IDR 10.000) may apply.
Free Shipping - USPS: Orders over a certain amount qualify for free standard shipping within the continental United States

Please clarify shipping costs, and shipping transit time if you have

2. Processing and Cancellation Time

Orders are typically processed and shipped within [...] business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

Please note that once your order is processed for shipping with a tracking number, we are unable to cancel your order.
You can cancel the order within 6 hours after the order was placed by contacting us via email address: [contact@thegoodcitizen.com]

3. Shipping Costs

Shipping costs are calculated based on the weight of the package, destination, and selected shipping method. The shipping cost will be displayed at checkout before the final payment.

4. International Shipping

For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. We are not responsible for delays due to customs clearance processes.

We reserve the right to update our shipping policy at any time. Any changes to our shipping policy will be communicated on our website.
We kindly ask our customers to read and take notes before making a purchase. We will automatically assume that the customer has accepted all the terms outlined above.

5. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within [...] days of receiving your order for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

6. Return Process

To initiate a return, please contact our customer support team at [contact@email.com] to request a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for the return in your email. Once you receive your RMA number, carefully package the item(s) and ship them back to us. The customer is responsible for return shipping costs unless the return is due to an error on our part.

7. Refunds

Refunds will be issued to the original payment method used for the purchase within [..] business days after we receive the returned item(s) and verify their condition. Shipping costs are non-refundable, and a restocking fee may apply in certain circumstances.

8. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return. We will process the exchange once we receive the returned item(s) and verify their condition. Additional shipping charges may apply for exchanges.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will assess the issue and provide instructions for returning the item for a replacement or refund at no additional cost to you.
We only handle cases of damage or incorrect items within [..] days from the delivery date. Requests made after this period will not be entertained.

10. Return Exceptions

Certain items may not be eligible for return or exchange due to hygiene reasons or specific product restrictions. These items will be marked as non-returnable on the product page.